Resolved -
Mail has been unpaused! All mail is being processed now. We are working closely with the mail provider to ensure we can avoid this in the future. We are also working on a backup mail provider right now. Truly sorry for the inconvenience. Thank you for your patience and support ❤️❤️
Nov 6, 19:44 UTC
Update -
We are working with the vendor to unpause the email, which we expect to happen shortly. We are also investigating adding a second email vendor to prevent this issue from recurring. Thank you so much for your support, and we apologize for the inconvenience.
Nov 6, 17:40 UTC
Identified -
Postmark (Mechanic's email provider) has informed us that deliveries have been paused. We're on it! We expect this to be fixed very soon.
⭐️ All emails are enqueued on Postmark's end, and will be delivered when Postmark hits the resume button on their end.
👁️ Postmark's responding to an abusive user, and the platform itself is temporarily caught in the cross-fire. We're designing away the *possibility* of this kind of abuse, so that it can't happen again. :) Postmark's responsiveness here is an important part of what lets them keep email deliverability reliable, and I'm glad to be working with them on this. They're an excellent platform partner.
I'm sorry for the trouble. We're on it. 🤲
If you've got questions, we're here! team@usemechanic.com and https://slack.mechanic.dev/
Nov 6, 15:51 UTC