Mechanic web service interruption
Incident Report for Mechanic
Resolved
This incident has been resolved.
Posted Aug 29, 2023 - 20:00 UTC
Monitoring
Mechanic's web service is stable, and we are monitoring for any regressions.
Posted Aug 29, 2023 - 17:42 UTC
Identified
The issue has been identified, and we're investigating a fix.

Mechanic's web service is generally available, but may experience intermittent interruptions.
Posted Aug 29, 2023 - 17:19 UTC
Investigating
Web availability is variable. We continue to investigate.

This impacts the merchant-facing app in the Shopify admin area, and impacts requests to usemechanic.com, including webhooks sent to usemechanic.com/webhook/*.

This does not impact Mechanic's runtime, nor does it impact Shopify events or webhooks sent to webhooks.mechanic.dev.
Posted Aug 29, 2023 - 16:56 UTC
Monitoring
Service has been restored. We're monitoring.
Posted Aug 29, 2023 - 16:45 UTC
Investigating
Mechanic's web service is experiencing a service interruption. We're investigating.

This impacts the merchant-facing app in the Shopify admin area, and impacts requests to usemechanic.com, including webhooks sent to usemechanic.com/webhook/*.

This does not impact Mechanic's runtime, nor does it impact Shopify events or webhooks sent to webhooks.mechanic.dev.
Posted Aug 29, 2023 - 16:41 UTC
This incident affected: Mechanic.