Platform outage
Incident Report for Mechanic
This incident has been resolved.
Posted Apr 06, 2023 - 23:14 UTC
The app interface is available. Mechanic's run system remains uninterrupted.
Posted Apr 06, 2023 - 22:47 UTC
The app interface is once again unavailable. We're on it.
Posted Apr 06, 2023 - 22:40 UTC
Our application hosting provider has acknowledged the issue, and has stated that it is resolved.

We are monitoring, and are adjusting our infrastructure dependencies accordingly.
Posted Apr 06, 2023 - 22:32 UTC
The merchant-facing UI is back online.
Posted Apr 06, 2023 - 22:23 UTC
The platform is recovering. Further investigation reveals that Mechanic's runtime appears to have been uninterrupted; this appears to have been a state failure at the level of our application hosting provider.

The merchant-facing app remains offline.
Posted Apr 06, 2023 - 21:40 UTC
The Mechanic platform is currently interrupted. Incoming Shopify events (and events from are enqueued, and will be processed when this incident is resolved. We're investigating.
Posted Apr 06, 2023 - 21:28 UTC
This incident affected: Mechanic.