Outbound email interruption
Incident Report for Mechanic
This incident has been resolved.

From Postmark:


The sending delays are now all cleared and we are updating the Status to resolved.
Posted Dec 17, 2022 - 15:39 UTC
On Mechanic, all new emails are being delivered immediately and queued email appears to be caught up.

We are leaving this incident open for monitoring:

From Postmark our email provider: https://ea5d5bbc.sorryapp.com/

"We are now in the final stage of a full recovery. There is a small amount of messages still in queue being sent out, but outside of this we are operating as normal. Activity events are up to date, and new messages are being sent out immediately with full activity view. We will post one more update here once the queues are fully cleared and continue to monitor. Again, thank you for your patience and continued support."
Posted Dec 17, 2022 - 15:06 UTC
From https://ea5d5bbc.sorryapp.com/ -

> We’re seeing message queues coming down, so if your messages were among the ones that were queued for a while, you should see those going out.

> Newly submitted email is still sending quickly.
Posted Dec 17, 2022 - 12:05 UTC
From https://ea5d5bbc.sorryapp.com/ -

> Our upstream third party vendor has identified the root cause of the issue causing email delays, and are working on full mitigation. We are continuing to send email and work through the queues as fast as possible. We will update more as we have more information.
Posted Dec 17, 2022 - 06:15 UTC
From https://ea5d5bbc.sorryapp.com/ -

> We are starting to send mail more quickly now and beginning to make some progress on working through the queues. We will continue to update as soon as we have more details on a timeline for a full recovery. Thank you again for your continued patience.
Posted Dec 17, 2022 - 02:47 UTC
From https://ea5d5bbc.sorryapp.com/ -

> We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.
Posted Dec 17, 2022 - 00:06 UTC
Mechanic's email provider, Postmark, is experiencing a service interruption with outbound mail. From their Twitter:

> 🚨 We are currently seeing delays in outbound sending through Postmark due to an issue at a third party provider. Messages are being received and queued.


Their status page (https://status.postmarkapp.com/) being also affected (https://twitter.com/postmarkapp/status/1603866774289911808), please see their temporary status page to track this issue:

Posted Dec 16, 2022 - 23:22 UTC
This incident affected: Mechanic.