Issues with upstream DNS provider
Incident Report for Mechanic
This incident has been resolved. See for more details.
Posted Aug 24, 2022 - 03:43 UTC
We have not received any reports of impacted webhooks. If you find that your webhook is impacted, migrate your client request URLs from to
Posted Aug 24, 2022 - 00:24 UTC
Our hosting provider Heroku is having DNS issues (, impacting DNS resolution for,, and This means that Mechanic's Shopify app interface and the task library may be unavailable to some users, and means that webhooks sent to may fail delivery. Webhooks sent to are not impacted.

At this current time, all Mechanic tasks continue to run normally, and Shopify events are being delivered and processed normally.

You can follow the conversation in our Slack workspace here:
Posted Aug 24, 2022 - 00:15 UTC
This incident affected: Vendors (Platform hosting — Heroku).